Shipping policy
Shipping & Delivery Information
At WSA Sports, we work hard to get your gear to you as quickly as possible. We use reliable courier services for all our deliveries across New Zealand to ensure your order arrives safely at your doorstep.
The "Quick Look" Summary
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Courier Delivery: All orders are sent via tracked courier.
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Shipping Fees and Refunds:
- If you receive goods that are faulty, do not match their description, or otherwise fail to meet the guarantees under the Consumer Guarantees Act, we will refund your original delivery costs as part of your remedy. We will also cover or reimburse reasonable return shipping costs for faulty goods.
- If you change your mind about a purchase and the goods are not faulty, shipping fees are non-refundable, though we may offer this as a goodwill gesture in some circumstances.
- If you receive goods that are faulty, do not match their description, or otherwise fail to meet the guarantees under the Consumer Guarantees Act, we will refund your original delivery costs as part of your remedy. We will also cover or reimburse reasonable return shipping costs for faulty goods.
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Rural Delivery: Please allow an additional 3–4 business days for rural addresses.
Estimated Shipping Times
We aim to process and dispatch orders promptly. Once your order is on its way, use the guide below for estimated delivery times:
|
Region |
Estimated Delivery Time |
Rural Delivery Note |
|
North Island |
2 – 6 Business Days |
Add 3–4 extra days |
|
South Island |
3 – 8 Business Days |
Add 3–4 extra days |
Please note: "Business Days" refers to Monday through Friday, excluding public holidays.
Important: Year-End Sale Shipping
To allow our team to manage the high volume of orders during our Year-end Sale, please note that all orders placed during the sale will be dispatched once the sale has officially ended. We appreciate your patience as we work to get everyone’s gear out as efficiently as possible during this busy time.
Tracking & Fees
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Tracking Your Gear: Once your order is packed and ready, you will receive a notification so you can follow its journey.
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Non-Refundable Fees: As per our Refund Policy, shipping and handling charges are non-refundable.
Need Help With Your Order?
If your order is taking longer than the estimated timeframes above, or if you have any questions about your delivery, please contact us directly via our Contact Page. Our team is here to help!